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 Find quick answers to your questions below...
| 1. How BIG is your GIANT Fortune Cookie? |
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“Giant” sized cookies are almost the size of a football!
They contain a 1 ft-long fortune with your personalized message inside.
Our cookies measure 19.5” in circumference.
Each
cookie is approximately 6.5” x 6.5” x 6” inches –each cookie is
hand-folded and formed, so the finished size varies slightly.
Each cookie is hand-packed in our signature 7” x 7” x 7” Glossy White Gift Boxes.
Our giant fortune cookies weigh anywhere between 14 oz to over 1 lb depending on how they’re dipped and decorated.
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| 2. How BIG are your Grand Fortune Cookies? |
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Our “Grand” sized fortune cookies are about the size of a baseball or large naval orange.
They are recommended for party favors, place settings, invitations, corporate giveaways, and more.
Each cookie is gift boxed in a 6” x 6” x 6” Gift Box
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| 3. What is the Shelf Life of your Products? |
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All cookies are ideal at room temperature (between 65–72 degrees).
A cool closet, pantry or cellar is just fine- just keep out of direct sunlight.
DO NOT REFRIGERATE OR FREEZE YOUR COOKIES!!! We use real chocolate, so subjecting it to major temperature changes can cause it to discolor and look unappetizing.
All products should be kept air-tight (in original wrapper) stored in a cool dry place, out of direct sunlight.
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Gourmet Fortune Cookies- 6-9 months
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Begian Chocolate Oreos® - 4-6 months
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Gourmet Pretzels- 6-9 months
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Rice Krispies® Treats - 4-6 months
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Gourmet Picture Cookies*- up to 6 months
*(Includes Oreos, Graham Crackers and Nilla® Wafers)
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Caramel Chocolate Apples- up to 5 days*
* Apples MUST be refrigerated if not consumed within 1-2 days
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| 4. What Messages Do Your “Traditional Size” Fortune Cookies Contain? |
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All fortune cookies have something to say for almost every
Holiday and Special Occasion! Here's a sampling of our most popular
"stock' messages:
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Traditional Messages of Good Fortune
Sayings include messages you would find in a regular Chinese Fortune Cookie! We have thousands of messages in this collection.
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Happy Birthday Messages
This fun & festive collection is great for everyone! Messages include:
~"A Birthday is just another 365 day trip journy around the sun...enjoy the trip! "
~"Eat, drink and be filled with good cheer! A Birthday comes but once a year! "
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Love Messages
Always
in good taste, these messages are perfect for weddings, Bridal Showers,
and any occasion that calls for Romance! Messages include:
~"Love is like a pair of socks...You gotta have two that match! "
~"Love looks not with the eyes, but with the mind. -Shakespeare "
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New Baby Messages
New Baby Messages are a sweet addition to any Baby Shower or a great gift! Messages include:
~"People who say they sleep like a baby usually don't have one!"
~"A baby is the smallest thing you'll ever put your whole life into. "
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Spooky Sayings™
It's a "Spook"-tacular way to celebrate this favorite Holiday!
~"A grandmother pretends she doesn't know who you are on Halloween."
~Q:"What kind of mistakes do spooks make?
A: Boo Boos!"
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Merry Messages™
Sayings that will warm up the Holidays and spread good cheer and good fortune too!
~"Confucius Say: The Holidays are a race to see which gives out first: Your money or your feet!"
~May all good things unfold for you during the coming year. Happy Holidays!
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| 5. Can I Personalize My “Traditional Size” Fortune Cookies? |
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Yes, you can be your own Confucius! We can personalize your messages for you!
With a minimum of 100 cookies* we can personalize your messages.
A printing fee applies to orders under 500 Cookies- when you order 500 cookies, you can have 5 FREE personalized messages!
Lead time is 7-10 working days for personalization.
We can fulfill Rush Orders for an additional fee.
Imprint Area: 3 lines of 55 characters per line including spaces.
We can accept your logos as well!
Please call a Confectionary Consultant for more details at 1-866-523-9367.
*PLEASE CALL SERVICE FOR INFORMATION ON QUANTITIES UNDER 100 COOKIES.
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| 6. I Don’t See What I Was Looking For Online-Can You Customize Gifts and Party Favors? |
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Yes!
Every one of our delicious gourmet gifts is custom-made-to-order. We
offer our most popular ways of packaging, but you can always request
custom items and packaging too!
The sky’s the limit with customized cookies! We can create custom cut cookies in
different shapes & sizes, custom royal icing designs, custom
labels, custom cookie tins, printed ribbon, custom imprinted cellophane
and much, much more!
Just
because you don’t see something on our online catalog doesn’t mean we
won't create it for you! We customize cookies for our customers all the
time. Cookies, Candy, Gift Towers, Tins, Gift Baskets & Much, Much More!
Call 206 819-1737 and speak with a Confectionary Consultant or e-mail for details.
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| 7. Picture Cookie Questions- |
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How Do I Personalize My Picture Cookies?
It’s as easy as saying “CHEESE!” E-mail the artwork or send us the picture and we’ll scan it for you at no charge! Our full-service Art Department will be happy to add text, crop and re-size images and more at no additional charge.
What Image Files Do You Accept?
Our full-service Art Department
accepts most image files: JPG, EPS, BMP, GIF, Illustrator or Adobe
Photoshop file formats, and PDF’s are all acceptable. If there is a
problem with an image we’ll let you know within 1 business day so no
time is lost.
How Do Our Cookies Taste?
Our
delicious Picture Cookies are made using our top-secret process- other
companies have tried to imitate our final product, however our quality
and taste speaks for itself: they’re absolutely delicious and there’s
no edible-paper bitter aftertaste because our edible art is
sugar-based! Our edible images are completely incorporated into the
White Belgian Chocolate we use and taste delectably delicious –we
guarantee you’ll love them!
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| 8. Summer Shipping and Breakage Questions |
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Do You Ship Your Products During Summer?
Yes.
Between early May-October we ship ALL Chocolate Products with our
re-usable 12oz Ice Packs via FedEx® Overnight or 2-Day Air* to prevent
melting. It is your responsibility to ensure that the recipient is home
to receive their package to prevent melting while sitting outside. We
recommend shipping to a business address for earlier delivery and to
ensure receipt of the delivery. *2-Day Air is available to destinations
with temperatures below 85 degrees farenheit.
Will My Cookies Arrive Safely?
It
took us over a year to develop our shipping boxes and packaging
materials. We guarantee your cookies will arrive in absolutely perfect
condition or we will replace them or give you a full refund. In
the rare event that your or your recipient should receive a broken
cookie, please contact us immediately so we can make it right.
Your 100% Satisfaction Is Guaranteed! A great deal of care and consideration into the development, packaging and shipping of all of our gifts.
We
guarantee that you and those who receive your gifts will be completely
delighted, otherwise we will replace your gift or issue a refund. We
want your experience to be a “fortune”-ate one!
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| 9. Where Are Your Products Made & What Makes Them So Unique? |
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Our products are 100% made in the USA!
Unlike
many of our competitors, we never compromise on taste and quality; nor
do we jeopardize our customers' health by importing our giant fortune
cookies from China. We're proud to say that our cookies are as American
as apple pie…! |
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| What Is the Best Way To Place An Order? |
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Our Website is open for orders 24 hours a day.
Fax Orders 24 hours a day, 7 days a week to 425 286-6707.
Phone Orders can be placed during our regular Business Hours:
Monday – Friday 7:00 AM- 4:30 PM PST.
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| DELIVERY DATE SERVICE |
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REQUESTED DELIVERY DATE SERVICE
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Red Riding Hood Edibles offers an optional Delivery Date Service located on your check out page. This service is optional for customers that want their package to be delivered ON a certain date.
Left
unchecked, Red Riding Hood Edibles ships most products "same day" when the order
is received by 12 Noon PST, 3pm EST on a regular business day M-F. We
will hold your order and ship on the date most appropriate
to accommodate your delivery date.
Red RIding Hood Edibles is NOT responsible for packages that are delayed in transit
and thus arrive late- we always recommend that you order your product
for delivery in advance of when you need it. Please see our Shelf Life Chart for more information on product perishabilty.
Red Riding Hood Shipping Options (above) can help explain commitment times for most UPS® delivery services.
Please
keep in mind that Ground Service is NEVER guaranteed on an exact date-
we guarantee your product by your delivery date as long as the order is
placed enough in advance to get there in time.
If there is a delay in shipping on Red Riding Hood's end we will contact you immediately and arrange for a proper delivery.
We at Red Riding Hood Edibles do our best to accommodate all of our customers and keep them happy!
Please
bear in mind that our delivery service commitment is based on your
understanding of our Shipping Terms and Policies...please do not
hesitate to contact our friendly Confectionary Consultants for more
information if you have ANY questions pertaining to Shipping and
Delivery of your product!
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| WHERE DO YOU SHIP? |
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Red Riding Hood Committment
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Red Riding Hood Edibles takes as much care in shipping as we do in preparing our
exquisitely delicious cookies, confections and candies. We offer you
many shipping options -from Ground to Next Day Air- in order to best
suit your needs. We also offer a Deliver-By Date Service where you can
request a future delivery date. Please read our Shipping Policies and
contact us if you have any questions:
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WHERE WE SHIP:
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At this time, we ship within the Continental United States.
Shipments to Alaska and Hawaii
require shipping via Overnight or 2-Day Air ONLY at an additional
charge of $10-$15 added to your total after your order is processed. Shipments to Alaska and Hawaii may be subject to delay in transit-
please order product in advance and/or request delivery 1-2 days prior
to the date you need them to ensure prompt delivery. Please contact a
Confectionary Consultant
Un-"fortune"-ately we do NOT ship to APO/FPO's, PO boxes or International at this time.
Red Riding Hood Edibles cannot guarantee shipments to Hospitals and Hotels.
Packages are normally sent to a general receiving department before
being routed internally to the patient's and/or guest's room. Please be
advised for hospital deliveries the patient's room number and ward/unit
are required on the delivery address by the hospital, without this
information the hospital can refuse delivery.
Because
your gift will not be delivered directly to the recipient, we cannot
guarantee this type of delivery and will be unable to issue a refund if
the patient and/or hotel guest checks out or is unable to be located
within the facility. Please be advised there will be additional charges
added to have the package re-routed if the patient/guest has checked
out or has been released. For perishable items shipped but refused
upon delivery at either a hospital or hotel and returned back to us,
a refund will NOT be issued.
If you are shipping to a corporation or large office,
please let your recipient know to expect a perishable (and delicious!)
package. Red Riding Hood Edibles is not responsible if the business is closed and
the carrier is unable to deliver the package. For business addresses,
please include as much information as possible including company name,
telephone number, suite number, recipient's name and department, if
applicable.
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| PACKAGE DELIVERY |
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| Orders are shipped via the method you indicated on your order! |
We
highly recommend shipping to an address where someone will be able to
receive the package when it is delivered. We suggest shipping to a work
place or arranging for someone to be home on the date you expect your
delivery. Chocolate left outside your home all day may be damaged by
weather that is too hot, cold, rainy or humid.
If
the recipient is not at home to receive package, our carrier will leave
the package without a signature required. You may request Signature
Service by calling Customer Service and requesting it. Our carrier will
leave packages at the courier's discretion. If it is safe to leave a
package will do so, however, Red Riding Hood Edibles is NOT responsible for
packages left without a signature. Please ensure that recipient is home
to receive the package OR have it shipped to a place of business where
someone may sign for it. Commercial deliveries require an adult
signature.
We
can not guarantee delivery will be made if the shipping company is
unable to deliver a package due to incomplete/incorrect address
information.
- Refunds or replacements will only be given if your order arrives damaged.
- If
your order arrives late due to a Shipping Company (UPS or FedEX) delay,
you will be credited for shipping charges once the cause of the delay
is determined. Delays due to extreme weather and natural disasters are
NOT subject to a shipping refund.
- Orders
sent to a wrong or incomplete address are NOT guaranteed and may be
assessed an additional $10.00 fee. We reserve the right to bill you for
incomplete/incorrect addresses that result in this additional fee.
- Orders
may arrive sooner than your requested "Deliver By Date." Please see our
Shipping Rates Table for more complete information on transit time.
Food items and perishables cannot be returned.
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WARM WEATHER SHIPPING OF CHOCOLATE PRODUCTS:
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Red Riding Hood Edibles ships ALL chocolate products with Gel Ice Packs between April and October regardless of the destination.
We do not charge anything additional for Ice Packs.
Red Riding Hood Edibles does NOT guarantee Ground Shipments of Chocolate Products between April and October regardless of destination. Southern CA
residents may choose Ground Shipping, however we are not responsible
for any delays and subsequent melting that may occur for Ground
Shipments. Only Premium Air Service is guaranteed by our carrier to
arrive to you within the commitment time.
Please
note that if your destination is over 75 Degrees Fahrenheit, we
strongly advise that you select an appropriate shipping method
(Overnight or 2-Day Air*) to ensure proper delivery of your chocolate
product. Our orders are processed automatically and we cannot guarantee
that we can intercept your order if you have chosen an inappropriate
shipping method (i.e., shipping a chocolate product to FL, NM, AZ, TX
or other extremely hot states via Standard Ground during late
Spring/Summer.)
We reserve the right to add $5-$10 to your order total
if we feel that your product will not arrive safely via the method you
have selected. Our goal is to make you happy- melted chocolate is in no
one's best interests! Please check local weather conditions to help
determine your best shipping option.
EXTREMELY HOT STATES: We do guarantee our products against melting ONLY when shipped via Priority Overnight Shipping.
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Red Riding Hood Edibles cannot be responsible for damage if you (or the recipient of a
gift) are not present at the time of delivery and the damage occurs as
a result of the delay in claiming the package. Also, Red Riding Hood Edibles cannot be responsible for heat damage if you choose an inappropriate
shipping method of a chocolate product and it ships via the method you
selected.
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| WHEN WILL MY ORDER SHIP? |
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All orders placed before 3PM (EST)/Noon Pacific will be processed that same day.
Weekend orders and orders placed after 3PM (EST)/Noon PST will be processed on the next business day.
Since
temperatures vary across the country we may elect not to ship any
package over a weekend to guarantee its arrival in premium condition.
Therefore, we can not guarantee Monday deliveries on any order. We
sincerely apologize for any inconvenience this may cause you.
Our normal shipping days during the warm months and to warm-weather areas
(holidays excluded) for Next Day Air, 3-Day Select, 2-Day Air, and
Ground shipments are Monday, Tuesday, and Wednesday. Overnight
shipments are also sent on Thursday, and Saturday Delivery shipments
are sent on Friday. This schedule is designed so your chocolate does
not sit over the weekend in a warehouse without temperature controls.
We may ship on Thursday or Friday if cool temperatures allow your
chocolate to be safely transported.
Non-chocolate
products are exempt from our warm-weather shipping and can safely
travel year round via Standard Shipping! Please contact a Confectionary
Consultant to explore the many non-chocolate and "worry free" options
we offer!
Please refer to our Shipping Rates Table below to get rates. Our rates are based on a per package basis. Customer Service will contact you if multiple packages are required to ship your order.
IMPORTANT: Our carrier assesses a $10.00 fee for each incorrect or incomplete address. We reserve the right to bill you for this correction fee, so please make sure the information you provide us with is correct and up-to-date!
Please contact Customer Service if you have any questions.
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STANDARD GROUND TRANSIT TIMES (IN BUSINESS DAYS- SATURDAYS AND SUNDAYS NOT INCLUDED)
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SHIPPING OPTIONS:
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Method
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Order Arrival
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Standard Ground:
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3-5 Business Days (NOT including Saturdays and Sundays)
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3-Day Select:
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Up to3 Business Days if ordered before 3PM EST/Noon PST
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Second Day Air:
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Up to 2 Business Days if ordered before 3PM EST/Noon PST
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Next Day Air Saver:
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Next Business Day if ordered before 3PM EST/Noon PST
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Next Day Air:
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By 10:30am Next Business Day if ordered before 3PM EST/Noon PST
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Saturday Service:
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By 10:30am Saturday if ordered before 3PM EST/Noon PST*
Saturday Service is NOT guaranteed to all locations.
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Please note: Delivery times are for orders received by 3pm EST/ Noon PST. Shipments to Alaska and Hawaii add $10-$15 to regular 2-Day Air or Next Day Air* –Standard Shipping is NOT available.
* Alaska and Hawaii Shipments may be subject to delays in transit- please check with Customer Service for more info.
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| SHIPPING RATES |
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Red Riding Hood Edibles 2008 Shipping Rates (based on a per package rate):
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Ground*
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3-Day Select
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2nd Day Air
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Next Day Air
Saver
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Next Day Air
(by 10:30am)
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Saturday
Delivery
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Up to 2 LBS
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$9.99
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$10.99
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$12.99
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$20.99
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$22.99
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$34.99
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2.01-3.0 LBS
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$9.99
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$12.99
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$13.99
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$21.99
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$23.99
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$35.99
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3.01-4.0 LBS
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$9.99
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$13.99
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$15.99
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$21.99
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$24.99
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$36.99
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4.01-5.0 LBS
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$9.99
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$14.99
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$16.99
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$23.99
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$25.99
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$38.99
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5.01-7.0 LBS
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$11.99
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$15.99
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$18.50
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$25.99
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$29.99
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$45.99
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7.01-11 LBS
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$12.99
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$16.99
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$19.99
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$27.99
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$32.99
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$49.99
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11.01-16 LBS
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$14.99
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$26.99
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$29.99
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$39.99
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$49.99
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$64.99
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16.01-24.99 LBS
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$29.99
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$39.99
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$49.99
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$59.99
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$74.99
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$79.99
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25 LBS
& UP
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WE WILL CONTACT YOU REGARDING SHIPPING
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WE WILL CONTACT YOU REGARDING SHIPPING
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WE WILL CONTACT YOU REGARDING SHIPPING
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WE WILL CONTACT YOU REGARDING SHIPPING
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WE WILL CONTACT YOU REGARDING SHIPPING
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WE WILL CONTACT YOU REGARDING SHIPPING
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In case of multiple recipient shipping, please note that these shipping rates are per package, per address.
Note:
For heavy weight shipments, we reserve the right to charge an
additional $10 for Air Shipping Methods. We will let you know if this
is necessary prior to your shipment.
* At this time Ground Shipping is available to AZ, CA, NV and UT on most products to ensure freshness and quality.
Red Riding Hood Edibles Shipping is based on "shipping weight". Shipping weights are calculated
on a Dimensional Weight System- NOT actual weight. If you have
any questions regarding DIM Weight Shipping please contact Customer
Service.
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| Order Status |
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
| How do I change quantities or cancel an item in my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders"
link to find and edit your order. Please note that once an order has
begun processing or has shipped, the order is no longer editable.
Please contact Customer Service at 1-866-523-9367 or via e-mail if you have any other questions.
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| How do I track my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order. |
| My order never arrived. |
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Click the "My Account / Order Status"
link at the top right hand side of our site to track your order status.
Be sure that all of the items in your order have shipped already. If
you order displays your Package Tracking Numbers, check with the
shipper to confirm that your packages were delivered. If your packages
each show a status of "delivered", please contact customer service for
assistance. |
| An item is missing from my shipment. |
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Click the "My Account / Order Status"
link at the top right hand side of our site to track your order status.
Be sure that all of the items in your order have shipped already. If
you order displays your Package Tracking Numbers, check with the
shipper to confirm that your packages were delivered. If your packages
each show a status of "delivered", please contact Customer Service at
1-866-523-9367 or via e-mail for assistance. |
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Copyright © HANNA Ventures Bellevue, WA
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